Contact us

Use the Help Centre

If you ever have questions about Educake, the best place to start is our Help Centre.
We’ve written clear answers to all of our frequently asked questions. It has step-by-step instructions showing you how to do anything in Educake, and it's searchable too.

Visit Help Centre

Contact the Educake support team

Most people find the help they need in our Help Centre, but if you don’t find exactly what you need, we are here to help you straight away on the phone, by email or online chat.

We’re available 8 to 5 weekdays, UK time.


We are experiencing problems with our phones at the moment.
We don't expect the outage to last very long but if you need to contact us in a hurry please email us or use the live chat.

Live chat

Click the purple icon in the lower right corner of the screen when you’re logged in. It looks like this:

Educake live chat icon


Send an email direct to our support team:

Contact form

Please note that we cannot reset student passwords for you.
You need to ask your teacher to reset your password.

Any information that you supply to Educake will be kept strictly confidential at all times. We will never share your information with any other individual or company without your permission.

Other ways to get in touch

On social media:

@educake @educakescience @educakegeog

By post:

The Loft
Tynedale House
134 Cowley Road
United Kingdom